Customer-Supplied Item Agreement

At Wow Design Ink, we primarily decorate apparel and products sourced through our trusted suppliers. Customer-supplied items are accepted only as an exception and must be approved prior to drop-off. Whenever possible, we recommend allowing Wow Design Ink to source the garments, as replacement options are generally not available for customer-supplied items.

General Risk Acknowledgement

All customer-supplied items are decorated at the customer's own risk.

While we take every precaution to ensure a quality result, embroidery, DTF printing, heat transfers, heat pressing, laser engraving, and other decoration methods involve machinery, heat, pressure, needles, and materials that can occasionally damage or affect an item.

Embroidery Risks

Potential issues may include:

• Needle breaks  
• Snags or pulls  
• Puckering  
• Fabric distortion  
• Hidden manufacturing defects  
• Misalignment due to seams, pockets, zippers, or garment construction

 Heat Press, DTF & Transfer Risks

Potential issues may include:

• Burn marks  
• Scorching  
• Heat discoloration  
• Shine marks  
• Shrinkage  
• Fabric distortion  
• Transfer adhesion issues  
• Misalignment or placement variations

No Replacement Guarantee

Because Wow Design Ink did not supply the item, we cannot guarantee replacement if damage occurs during the decoration process.

Limitation of Liability

If a customer-supplied item is damaged, burned, misaligned, scorched, or otherwise affected during decoration, Wow Design Ink's liability is limited to the amount paid for the decoration service performed on that item.

Wow Design Ink is not responsible for:

• Replacing customer-supplied items  
• Reimbursing the value of customer-supplied items  
• Shipping costs  
• Lost profits  
• Consequential damages  
• Sentimental or irreplaceable value

Acceptance of Customer-Supplied Items

Customer-supplied items are accepted only on a case-by-case basis and must be approved by Wow Design Ink prior to drop-off.

Wow Design Ink reserves the right to decline any customer-supplied item for any reason.

The Sweatshirt Rule

(The honest reason why we don't want your item)

If it’s a $100 sweatshirt and all we’re adding is a $15 name, we’ll probably pass.

Not because we don’t appreciate the opportunity, but because we’re not in the business of gambling. Problems are rare, but every decoration method carries some risk. We’d rather politely decline the job than explain how a $15 name turned into a $100 problem.